Cambridge Park Medical Centre

Reviews of Cambridge Park Medical Centre

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  Courtney Dargavel Added February 20, 2023

  ★ ☆ ☆ ☆ ☆
  This medical practice has done nothing but go downhill! I have been a patient since they opened and there are never enough drs, their phone service is appalling, ive tried to get through to them on a number of times and its taken 2plus hours just to do so. If you wake up of a morning and need a dr appointment dont bother calling them cos they are usually booked out for the entire week if not longer. Im moving to another practice with my daughter, worst medical practice i have ever been apart of. Would not recommend based on their availability! Records are not kept properly. Both my daughter and myself had medical information missing from our files that should have been there.
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  tanya dare Added February 13, 2023

  ★ ★ ★ ☆ ☆
  My son and I have been patients of this practice for several years and before that at Richmond, we have always had great caring doctors and are now patients of Dr Patel and I have nothing but good to say about her professionally she is kind and caring and takes the time with her patients and is very thorough. I have waited an hour or so for appointments but this doesn't worry me too much as I know Shasta has a lot of older patients and she take her time with them. The receptionists seem to be copping a bit of flack but considering the amount of patients that go through this practice daily I'd say they do a good job. My only complaint is with the fee policy changes and not bulk billing healthcare card holders, my son Is a uni student and type 1 diabetic and needs to have a great doctor, which he did have in Dr Patel but he unfortunately cannot afford the $92 visit fee, so we will have to find a practice that bulk bills or even partially like some practices I have rang ,its all about the money and unfortunately Medicare means nothing these days . So where do the less rich of us get medical services?
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  Terry M Added February 12, 2023

  ★ ☆ ☆ ☆ ☆
  The policies of this place is to extract as much money out of customers as possible. And spend nothing on training staff on how to communicate with people who are unwell. Why a staff would choose to be defensive/offensive in a response when empathetic phrases could be used shows a clear lack of training. Such a shame as most of the time they show such good potential.
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  David Farnell Added February 09, 2023

  ★ ☆ ☆ ☆ ☆
  Worst doctors I have ever seen likely to die before receiving help. Extremely unhelpful rude and dismissive don't get taken seriously absolutely disgusting I could go on absolutely pathetic! I've got chronic pain which was immediately dismissed I've been suicidal and have attempted suicide they couldn't care less never had me checked by specialists or even taken it seriously its no surprise people give up and take there own lives they. They would rather make a double appointment to fill there pockets but it's not too help it's no surprise they have so many appointments free they are the worst doctors and I would go anywhere but there
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  Ellie W Added January 29, 2023

  ★ ☆ ☆ ☆ ☆
  If you're looking for a new GP, go elsewhere. The wait time here for an appointment is excruciating. You're lucky if you can get an appointment a week from when you call. Forget it if you need something urgent or a medical certificate. Then when you do get an appointment you're looking at a minimum hours wait (if you're lucky) before you are seen. The practice was good when I started attending but it hasn't gone downhill so much as fallen from Mt Everest. Incredibly ironically as you are waiting on hold for the phone to be answered (every time) they tell you that "good old fashioned patient care" is their priority. Yeah right, it is clear that the owners only care about money not patients or staff. They keep a skeleton crew of staff and pump in as many bookings as they possibly can. The only reason I stayed was because of the Doctor I saw who was excellent and very patient despite constantly being overworked (wonder why she left). Do yourself a favour and go somewhere else, you'll get better service and won't be supporting the business owners with your wallet.
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  Steve Lindsay Added January 31, 2018

  ★ ☆ ☆ ☆ ☆
  The receptionist is useless, continually books people in and issues them a reminder card, but when you turn up for your appointment, they have no record. When you point out the issue to her and show her the card she provided, she quickly says, it should be fine and then sticks you on the waiting list.

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